Clockmaker

Purchases

• How do I avoid accidental purchases?
• I didn't receive my purchase in the game. What should I do?
• I noticed a purchase that I didn't make. What should I do?
• I can't complete a purchase. What's the problem?
• Where can I view my purchasing history?
• How do I change my payment method?

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Account

• How can I start the game again from the beginning?
• I have lost my progress in the game. What should I do?
• Transferring progress
• How do I save my progress in the game?

Announcements

• How do I leave a review of the game?

General Information

• What's the aim of Clockmaker?
• Levels, mechanics, and match-3 tasks
• I can't complete a level. What should I do?

Items and Resources

• Helpers
• Infinite lives and infinite boosters
• Boosters
• Tricks
• Lives
• Rubies

Towns

• What buildings does Darkchester consist of?
• What buildings does Clocksville consist of?
• How do I save a town?
• How can I get items to save a town?

Puzzles

• I have assembled all the pictures. What do I do next?
• I am not receiving puzzle pieces. How come?
• What are puzzle pictures?

Collections

• I assembled a collection but I haven't received the reward. What should I do?
• What are collections?

Friends

• Why can't I send my friends gifts?
• How do I request a gift from friends and where do I claim it?
• What gifts can I send to friends?
• How do I invite friends?

Events

• Time Trial
• What special events are there in the game?
• Season event and Gold Pass
• What are events, and what events are there in the game?

Game Settings

• How do I change the game's language?
• How do I change my profile name and picture?
• How do I turn off the sound and music?

Troubleshooting

• How do I check how much free space I have on my Apple device?
• How do I check how much free space I have on my Android device?
• How do I turn off the notifications the game sends?
• How do I take a screenshot or screen recording?
• How do I reinstall the game?
• How do I contact the support service?

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Technical Problems

• Network problems
• I can't connect the game to my Facebook account. What should I do?
• The game is slow
• The game lags, crashes, or won't launch

How to contact Support

• How do I send a message about an error or problem in the game?
• I can't launch the game. How do I contact the support service?