What information do I need to include?

Most importantly, when reporting a problem through the game, please do not delete the technical information and the file attachment that are automatically generated as part of the message. We need this information to solve your problem.

You should also include as much detail about your situation as possible and attach a screenshot or video recording of the problem if you can.

If you contact our support team about a purchase or prize that you have not received, please describe what you purchased or were supposed to receive in as much detail as possible.   

If you have a technical problem, please describe when exactly it occurs (at what point and in what location in the game) and whether an error message is displayed, and, if so, take a screenshot if possible.