My game progress disappeared. How do I restore it?

If you cannot restore your progress by syncing via Facebook or you need to restore game elements like rubies, lives, infinite lives and boosters, boosters, tricks, and puzzles, please contact our support team. 

In your message, please indicate whether you have previously contacted the support team, the approximate number of items in your old account, and how many buildings you had unlocked. 

If possible, please also take a screenshot of the items in your old account or include your old game ID. You can learn how to take a screenshot here.