My purchase didn't appear in the game

First of all, please check that you have a stable Internet connection and try restarting the game. If the items still don't appear after you restart the game, please contact support via the Contact Support button in the game settings. Please provide as much accurate information as possible, namely: a payment confirmation screenshot with the transaction number, a description of your purchase, what happened during the purchase (for example, whether there was an error message or error code).