If you made a purchase in the game but didn't receive it, please check your internet connection. For your purchase to appear in the game, your connection must be stable at the time of purchase.
Once you have ensured that your internet connection is stable, relaunch the game and check if your purchase has appeared.
If your purchase still hasn't appeared, don't worry — we will help you resolve the situation.
Contact us by writing to the support service from the game.
Please provide the following information in your message:
1. The quantity and type of items the purchase contained
2. The time at which the purchase was made
3. Attach a screenshot of the payment receipt from the app store that you use
You can read how to find a payment receipt on this page.